FNB: Call Centre Agent Vacancy Available in Randburg – Matric Required. FNB invites applications for a full-time call centre agent position. As part of the FNB Commercial National Sales and Service team, you will be surrounded by unique talent, diverse minds, and an adaptable environment that lives up to the promise of staying curious.
Location: Randburg, South Africa
Category: Jobs With Matric
Closing Date: 22/10/2026
Requirements
- Have a minimum of a Matric/Grade 12
- Have an NQF 5 qualification
- Have a minimum of 1 year of experience in Call Centre / Customer Service within the Financial Services industry
Responsibilities
- Address customer needs in order to meet or exceed customer expectations
- Contribute to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Adhere to schedules to perform assigned work
- Comply with and adhere to identified governance and compliance standards and escalate problems for investigation and resolution
- Identify and escalate risk as normal part of work
- Resolve customer dissatisfaction/complaints by taking ownership of the problem
- Deliver exceptional service adhering to relevant SLA agreements and offering appropriate solutions
- Plan and schedule activities to improve service
- Respond to customer queries logged via phone, email and live chat to ensure full resolution of the query
- Follow up with customers to ensure resolution of queries by other stakeholders where relevant
- Place operational outbound calls to customers to request outstanding documentation or to follow up on incomplete queries
- Demonstrate teamwork as a valued team player
You will have access to:
- An innovative work environment
- Opportunities for personal and professional growth
- Collaborative teams
How to Apply Online