Volvo Trucks: Student Action Service Internship Programme 2026. The main purpose of the role is to ensure efficient communication and activities between all parties involved in a breakdown. The parties involved are the customer, driver, home dealer, repair dealer, and market.
Student: Volvo Action Service
Location: Johannesburg, South Africa
Category: Internships
Closing Date: Not Specified
Job Objectives
- To handle the full breakdown process in the required languages for all products supported within the department and according to the procedures
- To ensure a proactive follow-up on open cases via the monitor info Standards and take over cases at the beginning of a shift
- To secure the financial arrangements related to a breakdown according to warranty, soft products, and financial routines, answer questions of customers and dealers regarding these topics
- To escalate cases according to the escalation process
- To use the acquired technical understanding to communicate with all parties correctly and clearly
- To participate actively in continuous improvement activities
- To develop and maintain a proactive working relationship with all employees and customers of all Volvo Group companies
- To take an active participation within the departmental team meetings (daily, monthly, and Info sessions)
- To be responsible for understanding the operational strategies, objectives, and KPI’s for the VAS breakdown operation
Requirements
Qualification & Job Experience:
- Matric / Grade 12
- Tertiary qualification or studying towards one
- Customer and Personal Service
- Clerical
- Call centre experience will be advantageous
Key Competencies:
- The ability to work on your own Initiative
- Excellent verbal and written communication skills
- A willingness to acknowledge and work with Volvo’s corporate values as defined in the ‘Volvo Way’
- A proven ability to solve problems
- Team player with an ability to communicate with people at all levels across the business
Job Related Skills:
- Computer literate, MS Office (Word, Excel, PowerPoint)
- Good command of the English language
- Strong organizational and time management skills
- Team player
- Service orientation
- Critical Thinking
How To Apply
Click Here to Apply Online for Volvo Trucks: Student Action Service Internship Programme 2026