Orion Group: Night Receptionist Permanent Position at Safari Hotel and Convention Centre

• Grade 12 or equivalent qualification
• Must have 2+ years of reception and reservations experience within the hospitality industry
• Must be able to work on Protel or Opera Booking system (PMS)
• Certification in hospitality management or related fields is an advantage
• Knowledge of local attractions and amenities to better assist guests
• Strong customer liaison skills and a friendly and professional manner are essential

Requirements

• Proven experience in a customer-facing role, preferably in hospitality or hotel management
• Excellent communication and interpersonal skills, with a strong focus on customer service
• Familiarity with hotel management software and basic computer proficiency
• Ability to work independently and remain calm under pressure during busy periods
• Strong attention to detail and organizational skills to manage multiple tasks effectively

Key Responsibilities

• Greeting guests upon their arrival and checking in, ensuring a smooth and friendly welcome experience
• Manage reservations, respond to inquiries, and provide accurate information about hotel services and local attractions
• Efficiently handle guest requests, ensuring their needs are met quickly and courteously
• Process payments, manage cash transactions, and maintain accurate financial records throughout the course of the job
• Supervise hotel security at night, ensuring the safety of guests and staff
• Coordinate with the Housekeeping and Maintenance teams regarding guests’ needs and room condition
• Dealing with any complaints or problems from guests professionally and following up on them until they are resolved
• Prepare night audit reports and maintain organized records of guest information and transactions

How to Apply

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