iStore: IT Learnership Programme 2026 – Matric required. iStore is looking for dynamic, customer-focused IT Learners to join the in-store tech teams across retail stores. This learnership is ideal for someone who genuinely enjoys helping people, communicates confidently, and thrives in a fast-paced retail environment.
Location: Johannesburg, South Africa
Category: Learnerships
Closing Date: Not Specified
Minimum Requirements
- Completed Matric
- Completed A+ and N+ Qualification
- Basic understanding of computer hardware and software
- Familiarity with operating systems such as Windows and macOS
- Basic understanding of networking concepts
- Strong troubleshooting and problem-solving ability
- Excellent communication and interpersonal skills
- Strong customer service orientation
- Ability to work well within a team environment
- Willingness to work weekends and retail hours
- Willingness to travel between stores when required
- Passion for technology and helping people
What iStore is Looking For
The ideal candidate will demonstrate:
- Excellent communication skills — this role is highly customer-facing
- A positive attitude and willingness to learn
- Strong attention to detail
- Learning agility and adaptability
- Professionalism and reliability
- Initiative and accountability
- Ability to remain calm and solution-focused under pressure
- Strong time management and organisational skills
What You’ll Be Doing
As part of the in-store technical support team, you will:
- Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products
- Troubleshoot basic software and hardware-related issues
- Assist customers in understanding and using their devices more effectively
- Provide professional, friendly, and solution-driven customer support in-store and telephonically
- Escalate complex issues where required
- Maintain accurate customer and repair records
- Work closely with store teams and technical specialists to ensure an excellent customer experience
- Participate in a structured rotational training programme across different business areas
- Travel to different stores when required to support operational needs
- Work retail hours, including weekends, public holidays, and peak retail periods
How to Apply