Apply for Call Centre Agent Application is Open for All 9 Provinces

Apply for Call Centre Agent Application is Open for All 9 Provinces. The call center agent is the middleman between The Engine Room and clients, promoting products and services and building long-term relationships. Responsible for quoting clients either because of an Inbound or Outbound lead and converting these into sales. Successful consultants offer personalized services to customers and build lasting relationships based on trust, honesty, and integrity.

Key Responsibilities

• Achieve and exceed sales targets.
• Sell a range of Value-Added Products, including but not limited to Service, Warranty, Maintenance, Bodyline Maintenance, Shortfall, etc.
• Adhere to The Engine Room’s requirement of maintaining 4 hours of talk time and an overall productivity time of 7 hours.
• Provide accurate, suitable, and objective information and advice to the customer, which would allow the customer to make an informed purchase decision.
• Capitalize on upsell and cross-sell opportunities.
• Ensure quality standards are maintained by adhering to relevant sales scripts.
• Maintain a minimum of 90% QA score at all times.
• Maintain and enhance The Engine Room’s reputation through quality sales and correspondence.
• Ensure the correct/ most accurate lead outcome is selected on all leads.
• Offer personalized services to customers and build lasting relationships based on trust, honesty, and integrity.
• Ensure that all TCF and compliance obligations are met.
• Adhere to The Engine Room processes, including First Rand Policies & Procedures.
• Ensure that during employment within The Engine Room, you remain Fit & Proper and keep up to date with legislative requirements or changes (including but not limited to qualifications, CPD hours, RE5, Class of Business, etc).
• Keep up to date with product changes and market trends.

Requirements

• Have Matric
• Fit and Proper Requirements based on DOFA date (including RE qualification and FAIS Credits)
• NQF Level 4 Short-Term Insurance
• Fluent in English
• Minimum 12 months of telesales experience
• Having an insurance background would be beneficial
• Telesales experience
• Service and Maintenance sales experience would be advantageous
• Credit protection plan and credit shortfall

You will have access to:

• Opportunities to network and collaborate
• A challenging working environment
• Opportunities to innovate

How To Apply

Apply here