Lancet Laboratories: Admin Clerk / Receptionist Vacancy Available in Johannesburg South. Lancet Laboratories is looking for an administration clerk/receptionist to administer the receiving, capturing, and distribution of all samples to ensure correct information is obtained and recorded, and to facilitate the speedy processing of samples in terms of service objectives.
Location: Johannesburg, South Africa
Category: Jobs With Matric
Closing Date: 12/11/2026
Requirements
- Grade 12 or relevant NQF Level 4 qualification
- BSc degree advantageous
- Computer literacy
- Laboratory information systems
- Organisational policy and procedures
Key Performance Areas
- Administers sorting and distribution of samples according to set standard operating procedures to ensure the correct and prioritised channelling of specimens to various laboratories/ sites
- Processes sample registration (“logging”) and queries according to set standard operating procedures
- Performs hospital rounds to distribute reports and collect submitted samples for processing in accordance with relevant standard operating procedures
- Handles and refers administrative queries and customer complaints to ensure timely resolution of queries and responses to complaints
- Responsible for tracking the progress of sample delivery by couriers to ensure that specimens are received by the designated laboratory, processed, and results returned timeously and in compliance with set standard operating procedures
- Investigates bottlenecks in pre-analytical laboratory processes and ensures timely resolution of challenges
- Ensures basic housekeeping in own working area, including suitable cleaning and preparation of equipment according to set standard operating procedures
- Monitors stock levels and orders additional stock to ensure the availability of required materials at all times and ensures delivery of stock to the doctor’s rooms
- Represents the organisation by applying the principles of customer care in the medical pathology field and interacts professionally and ethically with medical professionals and staff
- Manages the reception area and gives out relevant information and directs clients to relevant departments while offering excellent customer service
- Receives cash from patients and ensures banking of monies in accordance with relevant standard operating procedures
- Reports incidents, logs customer complaints and problem solutions, reads documents, and actions tasks on the laboratory information management system in compliance with relevant organisational policy
- Prepares and scans patient forms onto the laboratory scanning system (Oculus) and resolves scanning incompletes according to set standard operating procedures
- Responsible for adhering to Lancet uniform protocols as set out in standard operating procedures
Competencies
- Ability to cope with nervous/distressed patients
- Ability to work in a pressured environment
- Ability to work as part of a team
- Adherence to company dress code
- Administrative skills
- Attention to detail
- Communication
- Confidentiality / Sensitivity
- Customer Orientation
- Empathy
- Flexibility
- Interpersonal skills
- Patience
- Telephone etiquette
- Business numeracy
How to Apply