Clover: Customer Service Centre (CSC) Learnership Programme 2026/2027. Clover is seeking enthusiastic new talent to join the Call Centre Vacation Work Programme. Successful applicants will gain valuable practical workplace experience from December 2026 to January 2027 at Clover’s Customer Service Centre offices in Roodepoort. Participants will gain exposure to call centre operations, customer service, and customer query resolution while developing essential communication, problem-solving, and interpersonal skills. This programme offers an exciting opportunity to gain valuable workplace experience within a leading organisation and build a foundation for future career opportunities.
Location: Gauteng, South Africa
Category: Learnerships
Closing Date: 05/11/2026
Requirements
- Grade 12 or equivalent NQF Level 4 qualification
- Grade 12/Matric completed within the past five years (2021–2025)
- A minimum average of 55% in English and Mathematics or Mathematical Literacy
- Advanced computer literacy
- Currently unemployed
- Applicants must not have participated in a learnership programme before
Duties and Responsibilities
Provide a high level of customer service:
- Handle all inbound and outbound interactions
- Resolve queries and complaints via the relevant stakeholders
Capture and confirm customer orders:
- Capture orders accurately and on time according to the daily call list
- Inform customers of account on hold
- Confirm customer orders as per standard operating procedures
- Inform relevant stakeholders of issues about their orders
Sell Clover and Principal products as per customer ranging:
- Offer new or additional products (describe features and special offers)
Promote teamwork and cooperation:
- Assist team members to achieve team results
- Share the responsibility to get the job done
- Support team values
- Participate in team meetings
- Take responsibility for visual management of information
Competencies
- Proactive and action-oriented
- Acts with honesty and consistency
- Maintains high standards
- Interpersonal effectiveness
- Commitment and motivation
- Collaborates with others to achieve a common objective
- Customer orientated
- Communicates effectively
- Ability to apply numerical principles
How to Apply