GALXBOY: Customer Service Consultant Internship 2026/2027 – Matric required. GALXBOY invites applications for the Customer Service Consultant Internship to support the department’s restructure and growing omnichannel strategy. The Customer Service Consultant Intern will provide support across the Retail and E-commerce Customer Experience (CX) functions. The intern will also help to deliver a consistent customer experience across retail, e-commerce, and all customer touchpoints, and support the resolution of customer queries and complaints in line with agreed CX KPIs and service levels.
Location: Johannesburg, South Africa
Category: Internships
Closing Date: 25/10/2026
Requirements
- Matric / Grade 12 is required
- A relevant qualification in Customer Experience, Customer Service, Marketing, Business Administration, or a related field is advantageous
- No previous work experience required; exposure to customer service or retail is advantageous
- Good verbal and written communication skills, with a customer-focused attitude
- Basic computer literacy and familiarity with Microsoft Office; willingness to learn CX and help-desk systems
- Strong interpersonal skills, attention to detail and willingness to learn
- Ability to work collaboratively, manage tasks, and follow established escalation procedures
Responsibilities
- Maintain a positive, empathetic and professional approach when assisting customers across all touchpoints
- Respond promptly to customer inquiries across retail and e-commerce channels
- Support the team in meeting agreed CX KPIs, response times and service levels
- Assist with customer communication via email, telephone and other approved channels
- Log, follow up and assist in resolving customer queries and complaints, escalating complex cases when required
- Develop product, service and process knowledge to provide accurate customer information
- Assist with order-related inquiries, requests, returns and other customer service processes
- Maintain accurate records of customer interactions, complaints, actions and outcomes
- Coordinate with Retail, E-commerce and relevant internal teams to support seamless customer experiences
- Share customer feedback and recurring issues with the team to support service improvements
- Support consistent customer service standards across in-store and online customer touchpoints
- Provide regular updates on outstanding queries and escalate unresolved issues to the line manager
How to Apply