Eskom is Hiring Service Call Centre Agents. Eskom Distribution Division is looking for a Position Service Agent Contact Centre X6 Position/Task Grade: T10. To deliver professional customer service utilizing established processes. Department: Customer Services Business Unit.
Minimum Requirements
Qualifications
- National Diploma/National N Diploma in Business in Finance/ Marketing/
- Commerce/Social Sciences/Business Management at NQF6 with 240 credits
Skills and Competencies Required
Behavioural
- Integrity
- Honesty
- Trustworthiness
- Professionalism
Leadership
- Team player
- Motivating teams
- Coaching
- Mentoring
- Developing
Knowledge
- Eskom business
- Power Standard power unit (SPU) and prepayment customer tariffs
- Service delivery training
- Report compilation
Skills
- Computer literate
- Time management
- Interpersonal
- Relationship building
- Functional and technical
- Problem solving
- Analytical
- Negotiation
- Communication
- Telephone
- Stress management
Key Responsibilities
- Handle inbound interactions.
- Handle back-office activities.
- Handle multi-media and outbound activities.
- Provide and improve general customer services.
- Support marketing, sales, and customer service processes
- Perform vending, prepai,d and easy pay activities.
How To Apply
Eskom is Hiring Service Call Centre Agents